Return Policy

Unused products: Unused products with the box (or tags) and the receipt can be exchanged or returned for the customer’s choice of a full refund or store credit within two (2) weeks of purchase (or within 2 weeks of delivery of an online order).  Money will be refunded in the same manner as it was paid (ie: credit card purchase will be refunded to original credit card). 

Used products:  We want you to be happy with your purchase and the advice we give you.  If you use shoes that we’ve recommended, and they don’t work for any reason, return them within two (2) weeks of purchase (or within 2 weeks of receiving an online order) with the box and receipt.  We’ll be happy to correct any errors and make sure you get a product that works for you.  A used product may not be returned for refund, but we agree to replace it with a new product of equal value that corrects any issues caused by our recommendation.  Socks, apparel items and accessories used or without tags are not able to be returned or exchanged.  Defective products will be replaced with the same product, or the closest available product.

Please always keep your box and receipt because we cannot make a return or exchange without them.

Food items, gift cards, and specially ordered products that we do not usually stock may not be exchanged or returned. 

Ultimately, we want you to be happy with your purchases, so if you think any other issues might arise regarding an exchange or return, ask us as soon as possible so we can make sure everything gets taken care of. Thank you